The mission of the Office of Technology is to provide the University of Dubuque with information and educational technologies that support and enhance the effectiveness, productivity, and creativity of the entire campus community. 

How to Connect your Computer to the Internet:

• Step-by-step video (updated 8/19/11)
• Written instructions (PDF)

Outlook Profile Instructions and Migration Form:

• How to set up a new Outlook profile for faculty and staff (PDF)
• Email Migration Form (10/18/11)

Outlook Frequently Asked Questions:

All Outlook 2010 Help Topics

Change the time zone 
Create a signature
Retract a sent message
Set up an Out of Office message (Auto Reply) 
Create Tasks and To-Do Items
Schedule a Meeting with Other People
Create a Calendar Appointment
Check Spelling and Grammar
Turn off new message alert
Other Basic Tasks

Accessing Outlook on a Cell Phone
You can access your Outlook account on most Android, iPhone, BlackBerry and Windows Mobile phones. Instructions will vary depending on which phone you own. Start here for instructions: http://help.outlook.com/en-us/140/cc511380.aspx. POP, IMAP and SMTP settings can be found in the Outlook web app. Login to email.dbq.edu, then browse to Options > See All Options > Settings for POP, IMAP, and SMTP access. The Microsoft Exchange server name is pod51009.outlook.com. 

• Android instructions: http://help.outlook.com/en-US/140/dd940179.aspx
• iPhone, iPad, iPod Touch: http://help.outlook.com/en-US/140/dd125429.aspx
• Other mobile devices: http://help.outlook.com/en-US/140/cc825479.aspx

Setting up a proxy account
To set up a proxy account in Outlook, please send an email to helpdesk@dbq.edu with the names of the accounts you would like to add. 

Junk mail 
Several people have reported that legitimate email is being sent to the Junk Mail folder. If you have any legitimate messages in the Junk Mail folder, you can either click and drag them to the Inbox, or you can right click on the message and select "Create Rule" to direct all future messages from that sender to the Inbox.

Outlook Training

Video: How to configure your online Outlook account 
Video: How to configure Outlook for your office computer (faculty and staff only)
Video: Outlook 2010 Essential Training (requires Lynda.com login; see below)
Video: Outlook 2010 New Features (Lynda.com)
Video: Outlook 2010 Effective Email Management (Lynda.com) 
Video: Outlook 2010 Power Shortcuts (Lynda.com)
Handout: How to configure Outlook for your office computer (PDF)

Faculty and staff: No Outlook face-to-face training is currently scheduled for faculty and staff. If you have any questions, contact the Help Desk at 563-589-3737.

New and Returning students: Students now access their email from http://email.dbq.edu. Your username is your full email address (for example, "ASmith@dbq.edu"). All student network and email passwords have been reset to the default of your initials and UDID number (for example, "as12345"). 

Announcements:

VIDEO: How to connect your PC or laptop to the internet (updated 8/19/11)

PDF: How to connect your laptop or PC to the internet

PDF: New Student Network Orientation Information

Overview of Changes in Microsoft Office Word 2007 

Safe Computing

Computer Use Agreement (PDF) 

Kindle users:
To connect your Kindle to a UD wireless hotspot, you must email your name and your Kindle's MAC address to helpdesk@dbq.edu. To discover your Kindle's MAC address, go to Settings page in your Kindle. Use the Kindle’s 5-way controller to underline “Settings” and press. You will see multiple pages of personalization settings to customize your Kindle experience. Look for “Device Info” to get your Kindle’s Wi-Fi Mac address. It will also display serial number of the Kindle, and whether your Kindle is Wi-Fi or Wi-Fi and 3G.

Office 2010 Information

What's New in Word 2010
What's New in Excel 2010
What's New in PowerPoint 2010 
What's New in Access 2010
What's New In Publisher 2010
What's New in OneNote 2010

Need help? Email the HelpDesk or call 563-589-3737 for technology assistance. You may also stop at the HelpDesk office located in the lower level of Van Vliet, room 114. Office hours are from 8 am - noon and 1:00 - 5:00 pm, Monday - Friday.