Counseling Services

TEAMUD Counseling Team Members

OptionsCounseling Options

ReferralAssistance with Referrals 

Timeliness: Time Frame to Receive Services

Contacts: Campus Location, Emergencies, Walk-in Hours, Appointments, After Hours & Weekends

Mission: Mission & Goals

Assistance: Crisis Response Assistance

Support: UD's Supportive Response Team

Campus Location & Business Hours: 

UD's Counseling Services: Starting in the Fall of 2020, Counseling Services will be facilited through the Smeltzer-Kelly Student Health Center, 1994 Grace Street, on the University's campus. To schedule an appointment, please contact our confidential Call Center at 563.589.3911, calls are answered 24/7. 

Emergency: 911

Dubuque Crisis Line: 1.855.800.1239 
Toll Free hotline 24 hours/7 days per week, the crisis line is provided by the Hillcrest Family Service Crisis Team; all calls are confidential.

*** Please be advised that e-mail is not considered a secure form of communication; confidentiality cannot be guaranteed if you forward information of an urgent nature. UD's Counseling & Life Services' staff only monitor and respond to e-mail during regular office hours.  

Time Frame Expectation for Counseling or Referral Services 

Students may request to speak to a counseling team member immediately through our confidential answering service.      


The University has a variety of counseling options available and seeks to provide opportunities for personal growth and to assist students who have specific emotional, social, academic, spiritual, vocational, or personal concerns. Appropriate referrals will be provided for students needing long-term personal counseling and/or other psychiatric services. On-campus counseling is confidential and provided at no cost to students.

Referral Assistance  

The UD Counseling Team members can assist with referrals to Off-Campus Programs and/or Services for such issues as; Alcohol and other Substance Abuse, Anxiety, LGBTQ, Debt Management, Depression, Eating Disorders, Gambling, Pregnancy, Stress Management, and Other Concerns. Assistance with off-campus referrals is confidential and provided at no cost to students. 

Mission Statement

The University of Dubuque's Counseling Services mission fits integrally within the University's learning community. We are committed to a student-centered, developmental approach in order to enhance and support students in their personal, educational, and vocational goals. The Counseling Services also works to enhance the well-being of all those in the university community by providing educational opportunities, consultation to faculty and staff, student advocacy, outreach programming, and retention services. 

  1. Support the academic mission of the university and the academic success of students by providing quality personal and career counseling.
  2. Provide consultation services which emphasize the developmental needs and issues of students.
  3. Increase services to a diversity of student needs and population.
  4. Retain a high quality service and assist in creating a positive work environment.
  5. Create and maintain collaborative relationships and partnerships within the co-curricular, as well as, academic departments, student groups, and organizations.
  6. Utilize ongoing assessment and existing data to develop, enhance, and modify services.

Counseling Team:

Dr. Andrew Simcox, || 563.589.3911

Dr. Ann Simcox,  || 563.589.3911

Bushra Upal, || 563.589.3911 

Crisis Response Assistance:

As situational events may arise, the UD Counseling Team is prepared to receive assistance to better serve the University of Dubuque Campus Community and its crisis response needs through the following means: Hillcrest Family Services Crisis Mobilization Unit; the American Red Cross Dubuque Chapter's Mental Health Response Team; the Small College Counseling Consortium members from Dubuque colleges, the Dubuque Community School District counselors; and other Dubuque community mental health professionals.